Boscov’s is the largest family-owned department store in the United States.
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Boscov’s is a billion-dollar plus, independently owned innovative chain of 49 department stores. Based in Reading, PA, Boscov’s is a full-service department store meeting the total family needs of their customers. They stock a full range of brand-name merchandise that runs the gamut from fashion items for men, women, and children to a complete line of home furnishings and furniture. Boscov’s places great emphasis on customer service, creative promotions, and exciting events, and therefore, enjoy a level of customer confidence virtually unmatched by any other retailer.
The hiring team at Boscov’s Department Store needed a more streamlined approach to their preliminary interview process. Beyond efficiency, they were looking for a more holistic view of potential candidates. Finally, they needed to adapt to a more modern, tech-forward hiring process in order to remain competitive and attract better hires.
Initially, we were looking for an effective way to cut down on the time we spend on our phone screening process. Our goal was to save time by implementing a more streamlined approach to preliminary interviews.
This was our first time using video interviewing.
We needed a customizable and user-friendly interface. Adopting new technology only works if the entire team is on board and comfortable using the platform. We were also looking for a solution for our screening process, so we could screen candidates faster without sacrificing the interview experience or missing out on top talent.
We chose Spark Hire based on the many recommendations we received from industry professionals who also leveraged the platform.
The implementation process could not have gone smoother. Our customer service rep was available 24/7 to answer any of our questions and ensure we were up and running.
Spark Hire has significantly cut down on our time to hiring while providing a holistic view of all potential candidates. The one-way video interviews provide us with valuable insight in a fraction of the time of a typical phone screen. Now, we’re able to make more confident hiring decisions based on the information we’ve gathered using video interviews.
Before using Spark Hire, the hiring team would conduct multiple phone screens, eventually leading to in-person interviews. The whole process was extremely time-consuming and inefficient.
The many challenges we faced because of Covid made Spark Hire an easy sell across the team. Having a full-service remote solution was a game-changer.
We were already thrilled with the results we’d seen using the platform. However, once they introduced the panel interview feature we knew we’d found our long-term solution. Panel interviews have made it easier for us to schedule and collaborate with key decision-makers and present candidates with a branded and professional interview experience.
To catch up with the hiring climate, especially with more and more positions becoming entirely remote. Spark Hire was the modern hiring solution we needed in order to stay engaged with top talent and remain adaptable and strategic in a constantly changing job market.
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