To ensure you're working with a leader in video interviewing, you'll want customers of the provider to validate their standing. References, testimonials, and the number of customers should be what you're looking for here.
| Blank | Spark Hire | Competitor |
|---|---|---|
| Ask: How many customers do you have? | 6,000+ | |
| Ask: How many countries do you work in? | 100+ | |
| Read customer reviews | Read reviews | |
| Review customer case studies | View case studies | |
| Get a list of customer references | Upon Request |
The most important thing to consider when comparing video interviewing software is your future success. From our experience, video interviewing success is defined by strong user adoption. It's critical that your team and your candidates find the software easy to use so getting started is simple and positive momentum can be built.
| Blank | Spark Hire | Competitor |
|---|---|---|
| Do a full product demo with the video interviewing provider | Get a demo | |
| Read customer reviews to see if ease-of-use is commonly mentioned | Read reviews | |
| Ask: How quickly can I get started? | Instantly | |
| Ask: Is there any custom setup or configuration required? | No | |
| Ask: Do users have to download any additional software or plugins? | No | |
| Ask: Does getting started require the provider’s assistance? | No | |
| Ask: Can I modify/customize my branding at any time? | Yes | |
| Ask: Can I invite team members to join the account at any time? | Yes |
to achieve those goals. As Analyst and HR technology thought-leader William Tincup says, "a feature is not a feature unless users use said feature." Therefore, make sure you're not sold on something your team will never use.
| Blank | Spark Hire | Competitor |
|---|---|---|
| One-Way Video Interviews | Yes | |
| Video Questions | Yes | |
| Customizable Time Limits | Yes | |
| Customizable Take Limits | Yes | |
| Customizable Think Time | Yes | |
| Open Interview | Yes | |
| Live Interview | Yes | |
| Record Live Interviews | Yes | |
| Interview Scheduling Software | Yes | |
| Share Video Interview Recordings | Yes | |
| Bulk Share Video Interview Recordings | Yes | |
| Read Receipts on Shared Interviews | Yes | |
| Branding Customization | Yes | |
| Custom Welcome Videos | Yes | |
| Interview Rating System | Yes | |
| Interview Commenting System | Yes | |
| Interview Tagging System | Yes | |
| Rejection Management | Yes | |
| Outbound Video Messaging | Yes | |
| User Roles, Groups, and Permissions | Yes | |
| Analytics Dashboard | Yes | |
| Candidate Profiles with LinkedIn Integration | Yes | |
| iOS Mobile App for Job Seekers | Yes | |
| iOS Mobile App for Companies | Yes | |
| Android Mobile App for Job Seekers | Yes | |
| Android Mobile App for Companies | Yes | |
| Download Interviews On-Demand | On Specific Plans |
Chances are that this is your first time implementing video interviews at your organization. We’re big believers in eliminating the cost and commitment barriers to entry so you can easily get started with video interviewing. When speaking with providers about pricing, it’s important that you keep the following in mind: transparency, affordability, flexibility.
| Blank | Spark Hire | Competitor |
|---|---|---|
| Ask: Is your pricing listed on your website? | Yes, view pricing | |
| Ask: If not, how do you calculate your pricing? | Transparent Pricing | |
| Ask: Tell me everything that is included and everything that's not included | Transparent Pricing | |
| Ask: Can I share interviews without requiring the reviewer to log in? | Yes | |
| Ask: Do I have unlimited sharing capabilities? | Yes | |
| Ask: Am I required to sign a contract? | No | |
| Ask: Are there any setup fees? | No |
Since video interviewing is most likely a new initiative within your recruitment process, it's important you partner with a video interviewing software provider who is dedicated to your success. The amount of customer support and training you receive is essential in your team's adoption of video interviewing.
| Blank | Spark Hire | Competitor |
|---|---|---|
| Ask: Will we have a dedicated account manager? | Yes | |
| Ask: Do you offer 24x7 technical support for customers? | Yes | |
| Ask: Do you offer 24x7 technical support for candidates? | Yes | |
| Ask: Will you do a live training session with our team? | Yes | |
| Ask: Do you have a library of best practices and strategies? | Yes | |
| Ask: Do you have how-to and tutorials available on-demand? | Yes | |
| Ask: Will you proactively monitor our account and help us improve our results? | Yes | |
| Ask: Will you proactively support my candidates? | Yes | |
| Ask: Do you offer Live Interview Concierge Services? | Yes | |
| Ask: Do you proactively communicate with candidates to improve interview conversion? | Yes | |
| Ask: Do you have interview coaches for candidates to speak with? | Yes | |
| Ask: Will you provide our candidates with tips and advice for their video interview? | Yes | |
| Ask: Do you have a resource center to help candidates be successful? | Yes, view boot camp | |
| Ask: Do you survey candidates for feedback on their experience? | Yes | |
| Get references who will vouch for the provider's customer support | Upon Request |
Most video interviewing providers are focused on a very specific customer demographic whether it be Fortune 500s or small, localized organizations. As a result, the platforms are built with a specific company size in mind. When evaluating video interviewing providers, it's important that the vendor you select has experience working with organizations of all sizes so you can grow together.
| Blank | Spark Hire | Competitor |
|---|---|---|
| Request customer names that represent different demographics (e.g. number of employees) | Upon Request | |
| Check for references at organizations that are similar to yours | Upon request | |
| Ask: Do I have the option to scale my account up and down at any time? | Yes | |
| Ask: Is your server infrastructure a global network? | Yes | |
| Ask: Is your infrastructure redundant? | Yes | |
| Ask: Is your infrastructure co-located? | Yes | |
| Ask: Are connections to your servers encrypted? | Yes | |
| Ask: Is data encrypted at rest? | Yes | |
| Ask: Do you route web traffic based on load and latency? | Yes | |
| Ask: Are you SOC 2 certified? | Yes | |
| Ask: Are you compliant with the GDPR? | Yes |
If you use an applicant tracking system, it's a bonus if it integrates with your video interviewing provider. When speaking with video interview software providers, check to see if they integrate with your ATS.
| Blank | Spark Hire | Competitor |
|---|---|---|
| Find out if the provider integrates with your applicant tracking system | View partners | |
| Verify the integration with your applicant tracking system | Contact Your ATS Rep | |
| Make sure the integration is well-built and isn't just a referral partnership | Contact Your ATS Rep | |
| Ask: How many applicant tracking systems do you integrate with? | 40+ | |
| Ask: How do the integrations work? | Upon Request | |
| Ask: Will you reach out to my ATS to discuss an integration? | Yes | |
| Ask: Do you have an API? | Yes | |
| Ask: Can we use your API to integrate with our internal system? | Yes | |
| Ask: Do you integrate with Zapier? | Yes | |
| Ask: Is there any cost associated with integrations that we should be aware of? | No |
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